High Quality and Reliable.
Our agents can schedule appointments for you.
We can collect accurate data from your customers.
Rather than disrupt the caller with whom you are already speaking, you can have your overflow calls automatically routed to us and have our agents take messages for you.
Our agents can dispatch text messages directly to your cell phone, PDA or other wireless devices. Some networks may even let you reply back to us with a confirmation to let us know you received the message. This means you won't have to stop what you're doing to call the answering service. You can respond to your caller right away or at your convenience.
Horizon Communications has the capability to answer your calls and simultaneously access external computer database systems in real time via the Internet.
This feature allows our clients to log into a link off Horizon's website and enter their own on call personnel. Clients can access the link from home, business or anywhere they have access to the Internet. The on call entries or changes will automatically appear in the client's account without any need for faxes, e-mails, or phone calls.
